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A fully packaged software solution for a successful AI program at scale with the highest accuracy, brand safety and security.
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While most solutions focus on discrete intents, Varex’s ConversationOSTM automatically combines guided workflows with free-form questioning stitched together in real-time to gather context, narrow intent, and direct users to the next best action.
Varex’s AI analyzes and consolidates information across your approved internal and external knowledge sources to pick up on nuances, decipher lingos, detect entities and pinpoint your user’s intent to provide full resolution.
Through sophisticated orchestration of back end business systems, Varex’s AI achieves full resolution, even for complex and transactional requests. All with brand-approved terminology and tone.
Pinpoint repeatable scenarios
Our AI-powered discovery engine uses supervised and unsupervised learning to analyze historical support data and suggests the highest impact areas for automation.
Address questions before customers ask them
Enable proactive and highly personalized messaging to engage users with bespoke experiences. Leverage user context, history, location data, and more to supercharge customer support and sales experiences with what they need, when they need it.
Monitor AI performance and optimize in real-time
Varex offers a comprehensive analytics suite to provide real-time data on AI performance and conversation content. Our built-in Optimize module also makes ongoing optimization a breeze, proactively finding areas of opportunity, suggesting new topics for automation and improving training data.
Get the full picture to enrich response decision making
Our context engine uses existing data to create contextualized responses. Enrich decision making with individual customer data like loyalty and history, time of day and day of the week, current location, social influence and other policies unique to your enterprise and connected to your CRM and business systems.
Our AI-powered discovery engine uses supervised and unsupervised learning to analyze historical support data and suggests the highest impact areas for automation.
Enable proactive and highly personalized messaging to engage users with bespoke experiences. Leverage user context, history, location data, and more to supercharge customer support and sales experiences with what they need, when they need it.
Varex offers a comprehensive analytics suite to provide real-time data on AI performance and conversation content. Our built-in Optimize module also makes ongoing optimization a breeze, proactively finding areas of opportunity, suggesting new topics for automation and improving training data.
Our context engine uses existing data to create contextualized responses. Enrich decision making with individual customer data like loyalty and history, time of day and day of the week, current location, social influence and other policies unique to your enterprise and connected to your CRM and business systems.
Tickets Resolved on Day 1
Reduction in Support Costs
Increase in Customer Satisfaction (CSAT)
Fully Autonomous AI Support
Real-time AI Agent Assist Capabilities
Sanctioned Generative AI
Enterprise Grade Security You Can Trust
Support in 100+ Languages
AI-driven Knowledge Base Article Summarization and Recommendations
Performance Analytics Dashboard
Native Integration with Your Agent Desk
Fully Customizable AI Chat Interface
End-to-end Integration with Business Systems
Fully Autonomous AI Support
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